Hours 8am - 5pm Mon - Fri
What can I do to prepare for work being done in my home?
Yes, we carry full commercial liability and workers compensation coverage. Our policies protect your home, our crew, trucks, and equipment from damage. A certificate of insurance is available upon request.
Dust is an inevitable part of remodeling!! It is easier to move and cover your belongings ahead of time, than to clean them off later. By removing furniture, and personal items away from work spaces, you can also minimize the amount of additional labor charges that would be associated with our crews having to move them. It is very important to also remove anything of personal value so no items are broken or damaged by men and materials or equipment. At the end of each day, our crew will "broom clean" clean the workspace, and keep it as free from obstructions as possible.
What's the difference between estimates, quotes, and contracts?
Contractors use a host of different forms and terms for how they do business. At Knollstone, we will give you an estimate on your job, followed by a contract, and lastly an invoice. An estimate is what we anticipate your total job cost to be. A quote is a set price on certain materials and will often be included in your estimate, example - Your granite will be "X" dollars per sq-ft, and that price will not change. A contract is issued when the estimate has been agreed upon, and then holds us to doing the work specified. Additionally, your estimate and contract will have a clause on 'Contingency.' NOTE: 'Contingency' is defined as - an unforeseen problem that MUST be dealt with by manner of code requirements, as well as our commitment to quality and doing the job right, however, no additional work will be done and invoiced without your consent. Please contact us for more information on our types of contracts.
Yes. All materials and workmanship are guaranteed free from defects for a period of one year from date of substantial completion. Our warranty is subject to the following conditions:
* Work and materials have not been subject to abuse, misuse, accident, or neglect.
* Work and materials have not been modified, altered, defaced, worked on, or repaired in any way by others.
Excluded from our warranty are materials not purchased by us, not manufactured by us, or that may carry their' own individual warranties. A complete written warranty on your job will be issued with your contract.
What happens if I can't be home when work is scheduled to be done?
If you are not going to be home, it is imperative that any and all attempts be made to allow us access to the work space during normal hours of scheduled construction. A key can be left with the company owner to give us access if need be. If no access can be made, and prior arrangements not made, work can't be done, but our crew will still need to be paid, resulting in an additional charge to you, as well as substantial delays not only on your home, but to others that are scheduled to follow you.
NOTE: We love pets, but many animals instinctively "protect" their' homes from strangers. We are strangers to them, so we must ask that they are properly secured away from the work space in your absence. We don't want any confrontations or situations resulting in injury to them, us, or damage to equipment.
There are endless other questions and answers that can be addressed, and we would be more than happy to discuss any concerns you may have. It would be our pleasure to offer you guidance for your upcoming project, and we look forward to hearing from you !!
Every homeowner has questions when it comes to remodeling. Here is some basic Q&A to help guide you through the process.
Why are Contractors in NH not liscenced?
Unfortunately, in the State of New Hampshire, Residential General Contractors are not offered a state level license, however, we do our due diligence as far as OSHA training, certificates, education, and qualifications. All of our employees are OSHA certified, our Sub Contractors are master licensed in their respective disciplines, and our employees' years of building and safety experience speak for themselves. We follow all building code & inspection requirements, and classify our work as, 'above minimum code.'
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